RealWorld Training and Consulting

Practical Support for the Changing World at Work 
Linda F. Willing
P.O. Box 148
Grand Lake, CO
80447
970-627-3732
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Consider This... September/October 2002 Issue Number 39

Is a monthly electronic newsletter which links current events and issues to the daily challenges faced by fire and emergency services managers. Current topics in the areas of leadership development, workplace diversity, change management, and conflict resolution will be discussed.

We hope that you find the information here useful and provocative.
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Upcoming Events

Fifth Annual Women Chief Fire Officers Fire Service Leadership Conference November 8-10, 2002 at Motorola University, Schaumburg, Illinois. Call 630-990-2390 or email djarvis@interaccess.com for more information.

10th International Conference of Fire Service Women April 23-27, 2003. Denver, CO. Contact info@wfsi.org for more information.

In the News

Communication, Above All Else

Several years ago a disgruntled firefighter came into one of my communications classes and complained. "I don't know why they make us take classes in this stuff. We should be taking classes in stuff that can kill us out there, like wildfire training." Without discounting the importance of wildfire training, I had to reply that problems with communications will kill you as quick as anything else, and with much greater frequency, judging from the history of the fire service.

Think back to fire fatalities and other bad emergency scene outcomes over the years. Did the problems occur because equipment broke down? Because people did not have the technical skills they needed to do their jobs? Because fire officers had misjudged the situation? Yes, in some cases, these were the critical factors when emergency situations went badly. But the majority of bad outcomes on the fire and emergency scene are not a result of technical problems. They are the result of communications breakdowns and misunderstandings. Increased skill in this area saves lives.

Recent history illustrates this point. In the past year it has become apparent that communication breakdowns led to critical information not being passed on or listened to within the FBI. The FBI and CIA were not communicating well in the days before 9/11. The police and fire department in New York did not communicate well the day of the attack, which may have delayed the evacuation of some firefighters from the towers.

It's not only about emergency operations either. Many cases that have gone to court, and which result in huge monetary judgements, might have been solvable at a different level if the parties involved could have only talked to each other in a reasonable way earlier in the dispute. Interpersonal problems that result in discipline, litigation, or even physical violence, are often at their root problems of communication.

Effective communication is a fundamental leadership responsibility. It is not an optional skill, something that is just nice to do. Communicating effectively is perhaps the most important thing that emergency workers do, and any attention put into improving skills in this area is time well spent.

Source: New York Times, July 7, 2002

News Brief

A small but growing number of working parents are taking their employers to court, accusing companies of discrimination and harassment of workers trying to balance jobs with child care. In some cases, sizable judgments have been awarded, a new study reports.

Source: Associated Press, August 28, 2002


Sexual Harassment Update

Quid Pro Quo Revisited

Quid pro quo is a form of sexual harassment where sexual favors are extorted from an employee by a supervisor in exchange for some type of job action: hiring, promotion, avoidance of discipline, specific job assignment. Quid pro quo is the original basis for all sexual harassment law, and when it is proven to exist, an employer has absolute liability, whether they approved of or even knew about the behavior.

Quid pro quo appears simple in its definition. If an employee is coerced for a sexual favor by a supervisor and that favor is not given, and the supervisor imposes adverse job action as a result of the employee's refusal to go along, quid pro quo harassment clearly exists and the employer is liable. But what if the employee gives into sexual pressure out of fear, and the negative outcome exists only as a threat and not an actual occurrence? Is this still quid pro quo harassment?

The Supreme Court revamped the standards for sexual harassment liability in 1998 (see Archives August-September 1999). In the event of quid pro quo harassment, where a tangible employment action is taken, an employer is strictly liable. If no tangible employment action results from supervisory harassment, the court offered employers a two-prong defense: they must show that they took reasonable care to prevent and correct harassment, and they must show that the employee unreasonably failed to take advantage of corrective opportunities made available by the employer.

A recent case in the Second Circuit Court of Appeals, Jin v. Metropolitan Life Insurance Company, addressed grey areas in determining if quid pro harassment exists. Min Jin, a successful insurance agent, initially submitted to her supervisor's sexual advances because she believed his threat that she would be fired if she refused. She later quit her job as a result of the untenable working conditions she faced. Her case in lower court was found in favor of her employer, who was seen to have met the requirements of the two-prong defense. That court also failed to see that a tangible employment action had been taken, since Ms. Jin had quit rather than being fired.

The Second Circuit reversed this decision, saying that Ms. Jin did face a tangible employment action as a result of the harassment she experienced; i.e., the requirement of performing coerced sexual acts as part of her job. The Second Circuit saw this as a "condition of employment," part of the definition of quid pro quo harassment. The fact that she submitted and kept her job rather than refusing and being fired did not affect the court's ruling.

These so-called "submission cases" are raising issues with how harassment law is applied, particularly in the event of higher liability quid pro quo behavior. This Second Circuit ruling might open the door for further developments in this area.

Source: "Should Supervisors be Automatically Liable when Supervisors Coerce Sexual Favors from Subordinates?" by Joanna              Grossman on Findlaw.com.
              Jin v. Metropolitan Life, 2nd Circuit Court of Appeals, 01-7013


© Linda F. Willing, 2002

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